Terms and Conditions for Canine Swimming and Hydrotherapy Services

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These Terms and Conditions constitute a legally binding agreement between Fergal's Fido Lido, Pilgrims Farm, Wellow Wood Road, West Wellow, Romsey. SO51 6EP ("the Centre") and the owner or authorised handler ("the Client") of the dog receiving swimming or hydrotherapy services.

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1. VETERINARY REFERRAL AND CLIENT RESPONSIBILITIES

1.1 No dog shall be permitted to undertake hydrotherapy treatment without a valid veterinary referral and authorisation from the dog's registered veterinary surgeon.

1.2 The Client warrants that all information provided regarding the dog's medical history, behavioural history, medication, and current health status is accurate and complete.

1.3 The Client shall immediately notify the Centre of any deterioration or change in the dog's condition, medication, treatment plan, injury, illness, or behavioural concern.

1.4 The Centre reserves the right to request an updated veterinary referral at any time and may suspend treatment pending receipt of such documentation.

2. HEALTH AND WELFARE

2.1 The Centre reserves the right to carry out a health assessment prior to any session.

2.2 The Centre reserves the absolute discretion to refuse, postpone, modify, or terminate any session where participation may compromise safety or welfare.

2.3 Dogs suffering from contagious or infectious conditions, including ear infections, eye infections, skin infections, kennel cough, vomiting, diarrhoea, open wounds, or parasite infestations, shall not be permitted to attend until fully recovered and a minimum of 14 days.

2.4 Bitches in season shall not be permitted to attend the Centre.

3. VACCINATIONS

3.1 The Client confirms that the dog's vaccinations are current and up to date.

3.2 Attendance of unvaccinated dogs may be permitted only at the Centre's discretion and subject to a signed waiver.

3.3 Kennel cough vaccine – This is a ‘live’ vaccine, and we request dogs do not return to swim for a minimum of 14 days after administration.

4. FEEDING AND TOILETING

4.1 Dogs must not be fed within 4 hours prior to their appointment and 2 hours after swimming.

4.2 Clients must ensure their dog has been given the opportunity to toilet immediately before entering the Centre.

4.3 A cleaning surcharge of £60.00 shall be payable where a dog defecates in the pool or associated treatment areas.

5. APPOINTMENTS, PAYMENTS AND CANCELLATIONS

5.1 Payment is due on or before the day of treatment unless otherwise agreed in writing

.5.2 Pre-paid packages must be paid in full in advance and are non-refundable and non-transferable.

5.3 A minimum of twenty-four (24) hours' notice is required to cancel or rearrange an appointment.

5.4 Appointments cancelled with less than twenty-four (24) hours' notice shall be charged in full.

5.5 Failure to attend without notice shall result in the session being forfeited and charged in full.

6. CONDUCT ON THE PREMISES

6.1 Dogs must remain ON A LEAD AT ALL TIMES except when directed otherwise by a member of staff once inside the pool area. Failure to do so will result in the session being terminated.

6.2 Fergal’s Fido Lido is based on a working livery yard and farm with horses, sheep and ducks and we ask that you respect their safety and home.

6.3 Clients are responsible for cleaning up after their dogs whilst on the premises.

6.4 Clients are strongly advised to wear appropriate non-slip footwear

.7. ASSUMPTION OF RISK AND LIMITATION OF LIABILITY

7.1 Whilst every reasonable care and skill is exercised by the Centre, canine swimming and hydrotherapy involve inherent risks.

7.2 Participation is undertaken entirely at the Client's own risk.

7.3 The client acknowledges and accepts responsibility for any injury, illness, loss, damage or death arising from:

• Pre-existing medical conditions

• Undisclosed health concerns

• The behaviour of the dog

• Risks inherent in canine swimming and hydrotherapy activities

7.4The centre shall not be liable for:

• Loss or damage to vehicles

• Loss or damage to personal property

• Indirect or consequential losses

• Losses arising from circumstances beyond its reasonable control

7.5Nothing in these terms excludes liability that cannot be excluded under the laws of England and Wales.

8. XL BULLIES, BANNED BREEDS, AGGRESSIVE AND REACTIVE DOGS.

8.1 Fergal’s Fido Lido welcomes dogs who fall under the above category and our team pride themselves on treating all dogs as individuals. If your dog falls into the above, please ask for a member of our team to call and discuss individual needs so we can make the session a success.

8.2 Due to the dangerous dogs act and insurance requirements, Fergal’s Fido |Lido do follow strict protocols under UK guidelines and DEFRA guidance set out below:

• Certificate of Exemption: Owners must provide a valid Index of Exempted Dogs (IED) life certificate prior to first appointment.

• Muzzle and Lead Protocol: Dogs must arrive and depart securely muzzled and on a short lead. The lead and muzzle can only be removed once the dog is safely secured inside the treatment room or hydro pool.

• Strict Handling Ratios: A 1:1 handler to dog ratio is typically mandated. The handler must be over the age of 16.

9. PHOTOGRAPHY AND MEDIA CONSENT

The Centre may take photographs or videos for clinical, training, marketing, website, and social media purposes.☐ I consent to photographs/videos being used.☐ I do not consent to photographs/videos being used.

10. DATA PROTECTION

Personal data will be processed in accordance with UK GDPR and the Data Protection Act 2018 and used only for the provision of services and related administration.

11. GOVERNING LAW

These Terms and Conditions shall be governed by the laws of England and Wales.12. ADDITIONAL INFORMATION12.1 NUT allergies – On occasions owners will bring treats in to encourage dogs in their sessions. We will always endeavour to ensure these are cleared away between swims, but a small possibility of some nut contamination may occur. Anyone with allergies should inform the centre so extra precautions can be taken.